Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of xLoop AI, a customer relationship management platform operated by SFL Advertising Agency ("we," "us," "xLoop AI"). By accessing or using xLoop AI, you agree to be bound by these Terms. If you do not agree, do not use the service.

1. Account Eligibility

By using xLoop AI, you represent and warrant that:

• •You are 18 years of age or older
• •You are a licensed real estate professional or authorized assistant
• •You have the authority to enter into this agreement on behalf of your brokerage or team

2. Account Responsibilities

You are responsible for:

• •Keeping your login credentials secure and confidential
• •Providing accurate and up-to-date account information
• •Maintaining one account per person (no account sharing)
• •Notifying us immediately of any unauthorized account access

3. Acceptable Use Policy

You agree not to use xLoop AI for any unlawful or prohibited purpose. Specifically:

• •You may only upload contact data you have lawful basis to process (e.g., consent, business relationship)
• •You may only send SMS to recipients who have explicitly consented; you are responsible for TCPA (USA) and CASL (Canada) compliance
• •You agree not to engage in spam, harassment, fraud, or any illegal activity
• •You agree not to scrape, bulk-download, or reverse-engineer the platform
• •You agree not to resell xLoop AI or use it to provide competing services

4. Subscription and Billing

Plans and pricing: xLoop AI offers the following plans:

• •Free LoopLink (public profile page)
• •Starter — $29/month
• •Pro — $59/month
• •Team — $99/month

Billing: Subscriptions are billed monthly or annually via Stripe. You authorize us to charge your payment method each billing cycle unless you cancel. Free trials automatically convert to paid subscriptions unless cancelled before trial end.

Refunds: Refund requests are reviewed on a case-by-case basis within 14 days of charge. Contact hello@xloopai.com to request a refund.

5. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• •Access continues through the end of your current billing period
• •You may export your data within 30 days
• •Your data will be deleted within 30 days unless otherwise specified
• •No refunds for partial months, except as stated in Section 4

6. Intellectual Property

xLoop AI, its interface, algorithms, and all underlying technology are owned by SFL Advertising Agency or its licensors and are protected by copyright and other intellectual property laws. You retain all rights to the contact data and content you upload. We have a limited license to use your data to provide and improve the service.

7. AI-Generated Content Disclaimer

xLoop AI provides AI-generated suggestions, insights, and recommendations. These are not professional advice. You are solely responsible for all client communications and business decisions based on xLoop AI output. We do not guarantee accuracy or appropriateness of AI suggestions for your specific situation. Always verify recommendations before acting on them.

8. Disclaimer of Warranties

xLoop AI is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be error-free, uninterrupted, or fit for your particular purpose. Your use of xLoop AI is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, xLoop AI's total liability for any claim arising from your use of the service is limited to the fees you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss, even if we have been advised of such damages.

10. Indemnification

You agree to indemnify and hold xLoop AI harmless from any claims, damages, or costs (including legal fees) arising from your use of the service, your violation of these Terms, your violation of applicable law, or your infringement of any third party's rights.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of laws principles. Any legal action or proceeding shall be brought exclusively in the courts of Ontario.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on the website. Your continued use of xLoop AI after changes indicates acceptance of the updated Terms.

13. Contact Us